Terms and Conditions

1. Definitions

• "Company", "we", "our", or "us" refers to Clear Concise Consulting.

• "Website" refers to https://www.clearconciseconsulting.com and all content, services, and products available at or through this website.

• "Services" refers to Salesforce consulting, implementation, training, support, and related services offered by Clear Concise Consulting.

• "User", "you", or "your" refers to the person or entity accessing our Website or using our Services.

• "Content" refers to all text, images, videos, documentation, and other materials published on our Website.

2. Website Use

2.1 Access and Eligibility

To access and use our Website, you must be at least 18 years old or have the legal capacity to enter into binding agreements under applicable law. By using the Website, you represent and warrant that you meet these requirements.

2.2 Account Registration

Some portions of our Website may require registration or request personal information. You agree to provide accurate, current, and complete information as prompted and to maintain and update this information to keep it accurate, current, and complete.

2.3 Prohibited Activities

You agree not to:

• Use the Website in any way that violates any applicable federal, state, local, or international law or regulation

• Attempt to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running the Website

• Use any robot, spider, or other automatic device to access the Website for any purpose

• Use the Website to transmit or upload any viruses, malware, or other malicious code

• Impersonate or attempt to impersonate the Company, a Company employee, or another user

• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website

3. Services

3.1 Service Description

Clear Concise Consulting provides Salesforce consulting, implementation, training, and related services. Specific deliverables, timelines, and pricing will be outlined in separate agreements or statements of work between the Company and clients.

3.2 Relationship to Salesforce

Clear Concise Consulting is an independent consulting firm specializing in Salesforce solutions. We are not affiliated with, endorsed by, or sponsored by Salesforce, Inc. unless explicitly stated in connection with specific partnership programs. "Salesforce" and related trademarks are owned by Salesforce, Inc.

3.3 Service Limitations

We strive to provide high-quality services, but we do not guarantee that our Services will meet all of your requirements or expectations, or that they will be uninterrupted, timely, or error-free.

3.4 Third-Party Services

Our Services may integrate with or require the use of third-party services, particularly the Salesforce platform. Your use of such third-party services is subject to their respective terms and conditions. We are not responsible for the availability or functionality of any third-party services.

4. Intellectual Property Rights

4.1 Company Content and Trademarks

The Website and its original Content, features, and functionality are owned by Clear Concise Consulting and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

"Clear Concise Consulting" and the Clear Concise Consulting logo are registered trademarks of Clear Concise Consulting, LLC. All rights are reserved. Any unauthorized use of these trademarks is strictly prohibited.

4.2 Trademark Protection

You agree not to use our trademarks, trade names, service marks, or product names in any way that is likely to cause confusion. You may not use our trademarks:

• In, as, or as part of your own trademarks or domain names

• In connection with any products or services that are not ours

• In meta tags, keywords, or other "hidden text" in website content

• In a way that implies affiliation with, endorsement by, or sponsorship by Clear Concise Consulting

4.3 Logo Usage

The Clear Concise Consulting logo may not be used, reproduced, or displayed without our explicit written permission. Any authorized use must comply with our brand guidelines, which will be provided upon approval. Modification of our logo in any way is strictly prohibited.

4.2 License to Use Content

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and Content for personal, non-commercial purposes. This license does not include:

• Modifying, copying, or creating derivative works based on the Website or Content

• Using any data mining, robots, or similar data gathering methods

• Downloading or copying any portion of the Website for any purpose other than personal, non-commercial use

• Using the Website or Content for any commercial purpose without our prior written consent

4.3 User Contributions

By posting, submitting, or transmitting any content to our Website (e.g., in comments, forums, or feedback forms), you grant us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, modify, adapt, publish, translate, and distribute such content in any media.

5. Privacy and Data Protection

5.1 Privacy Policy

Your use of our Website and Services is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy at [Privacy Policy URL] to understand our practices regarding the collection, use, and disclosure of your personal information.

5.2 Client Data Protection

In the course of providing Services, we may have access to your Salesforce data and other confidential information. We commit to:

• Treating all client data as confidential information

• Implementing appropriate technical and organizational measures to protect data

• Processing data only in accordance with client instructions

• Not using client data for any purpose other than providing the agreed Services

• Deleting or returning all client data upon termination of Services, unless retention is required by law

For engagements involving significant data processing, clients may request a separate Data Processing Agreement that provides additional details and commitments regarding data handling practices.

6. Payment Terms

6.1 Pricing

Prices for our Services are subject to change without notice. We reserve the right to modify or discontinue any Service without notice at any time.

6.2 Payment Methods

We accept various payment methods as specified on our Website or in separate agreements. You agree to provide current, complete, and accurate purchase and account information for all purchases made through our Website.

6.3 Refunds

Our refund policy will be specified in separate agreements for specific Services. Unless otherwise stated, all sales are final and non-refundable.

7. Limitation of Liability

7.1 Disclaimer of Warranties

THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

7.2 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CLEAR CONCISE CONSULTING SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE WEBSITE OR SERVICES

• ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE WEBSITE

• ANY CONTENT OBTAINED FROM THE WEBSITE

• UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE AMOUNT PAID BY YOU TO US DURING THE TWELVE (12) MONTHS PRIOR TO THE CLAIM.

8. Indemnification

You agree to defend, indemnify, and hold harmless Clear Concise Consulting, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Website or Services.

9. Termination

9.1 Termination by the Company

We may terminate or suspend your access to all or part of the Website or Services, without notice, for any conduct that we, in our sole discretion, believe violates these Terms or is harmful to other users of the Website, us, or third parties, or for any other reason.

9.2 Termination by You

You may terminate these Terms at any time by discontinuing use of our Website and Services and, if applicable, canceling any registered accounts or subscriptions according to the procedures set forth on the Website.

9.3 Effect of Termination

Upon termination, your right to use the Website and Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including without limitation ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

10. Changes to Terms

We may revise these Terms at any time without notice. By continuing to access or use our Website after any revisions become effective, you agree to be bound by the revised Terms.

11. Governing Law and Jurisdiction

These Terms and your use of the Website and Services shall be governed by and construed in accordance with the laws of the State of [Your State], without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located within [Your County] County, [Your State].

12. Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations under these Terms where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to: natural disasters, power failures, internet service provider failures, pandemic or epidemic, acts of government, war, terrorism, riots, civil unrest, fire, explosion, flood, or any other event beyond our reasonable control.

If affected by such an event, we will:

• Notify you as soon as reasonably possible

• Take reasonable steps to minimize the delay

• Resume performance as soon as possible

If a force majeure event continues for more than 60 days, either party may terminate any ongoing service agreements by providing written notice.

13. Waiver and Severability

No waiver by the Company of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent necessary so that the remaining provisions of the Terms will continue in full force and effect.

14. Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices, policies, or guidelines published by us on the Website, constitute the entire agreement between you and Clear Concise Consulting regarding your use of the Website and Services.

15. Contact Information

If you have any questions about these Terms, please contact us at:

Clear Concise Consulting
[Street Address]
[City, State ZIP]
Email: info@clearconciseconsulting.com
Phone: [Phone Number]

16. Accessibility

We are committed to making our Website accessible to all users. If you have any accessibility concerns, please contact us using the information provided above.

Last Updated: April 9, 2025

These Terms and Conditions were last updated on the date shown above. Please check this page periodically for any changes.